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Filter Press is committed to providing a safe, secure on-line shopping experience and to fulfilling orders for our reading friends in a prompt, efficient manner.  

Click to review statements about our policies and procedures regarding:  

Customer Information and Privacy
Order Processing and Shipping
Returns and Refunds
 



Privacy Policy: 

1. What personal information is collected?

Personal information is information that can be used to identify, contact or locate you. For example, personal information includes your name, e-mail address, billing address, shipping address, phone number, or credit card information.

2. Why do we collect personal information?

We collect personal information in order to provide an efficient and effective shopping experience and, as necessary, to administer our business. If you decide to subscribe to our newsletter or other notifications, your personal information allows us to communicate with you about special offers, promotions, forthcoming titles, author signing events, and other news that may be of interest.

3. How do we collect personal information?

There are a number of situations in which you may provide us with personal information. The most common cases are:

Making a purchase or placing an order. When you make a purchase or place an order online, by telephone, or at a sales event, you may need to submit personal information. 

Creating an online account. You can create a password-protected account at FilterPressBooks.com to complete your online order, to maintain shipping and billing address information for future on-line orders, and to review order history and status. Credit card information is NOT stored with your on-line account.

Subscribing to newsletters and other marketing information. You may choose to sign up for free email newsletters and notices. If you do so, we ask you for an e-mail address. You may opt-out of the Filter Press email community at any time. 
 
Contacting customer service. When you contact us by email, phone, or via the 'Contact Us' section of FilterPressBooks.com, we may ask you to provide, or confirm, personal information so that we can better serve you.

Certain information is collected automatically when you visit our website:

We receive the information that your browser sends when you visit any website. For example, we may receive: the name of the domain and host from which you access the Internet; the Internet Protocol (IP) address of your computer; the date and time you access our website; and the Internet address of the website from which you linked directly to our sites. We use this information only to monitor usage of the website. This information does NOT include any personal information.

Information collected using cookies

Like other online retailers, we use cookies to enhance the browsing and shopping experience. Cookies are small files that are placed on your computer's hard drive to collect information about your activities on the website. Cookies help to speed navigation, track the items in your shopping cart, and remember information you gave so you don't have to reenter it.

Browsers are typically set to create cookies automatically. You can choose to have your browser notify you when cookies are written to your computer, or you can disable cookies entirely. If you disable cookies, however, you will not be able to place items in a FilterPressBooks.com shopping cart, and therefore will not be able to place an online order.

When you click links on the FilterPressBooks.com website that take you to a third party website, you are subject to the third party's privacy policies, and not those of Filter Press. 

Information collected from visitors from outside the United States

If you are visiting FilterPressBooks.com from outside the United States and provide personal information, please note that the personal information will be stored within the United States. By  interacting with FilterPressBooks.com, you are consenting to the transfer of your personal information to facilities located in the United States.

No personal information is knowingly collected from children

Products at FilterPressBooks.com are offered for purchase by adults or with the consent of adults. We do not knowingly collect personal information from children under the age of 18.

4. How do we use your personal information?

Filter Press, LLC uses your personal information to provide a positive shopping experience at our online store. We personal information to:

Process, fulfill, and provide status tracking for your order.

Customize and enhance the website.

Notify subscribers to Filter Press emails about special offers, events, or new products that may be of interest.

Manage our business.

5. With whom do we share your personal information?

FILTER PRESS, LLC DOES NOT SELL OR RENT YOUR PERSONAL INFORMATION TO THIRD PARTIES. Filter Press, LLC may share your personal information with:

Credit Card Companies. Credit card transactions are handled by third party financial institutions who receive credit card numbers and other personal information in order to verify the credit card numbers and process transactions.

Law enforcement officials and as required by law.

If Filter Press, LLC becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, personal information may be provided to the entities and advisors involved subject to a confidentiality agreement, and we will provide notice before any personal information is finally transferred and becomes subject to a different privacy policy.

6. How do we secure your personal information?

We take appropriate security measures, including physical, technological and procedural measures, to safeguard personal information and to prevent unauthorized access or disclosure. In addition, we use industry-standard technology, such as encryption, in the transmission of sensitive personal information, designed to prevent unauthorized access. 

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy. Filter Press is registered with the Authorize.Net Verified Merchant Seal program.

While we are focused on security and follow strict standards, processes, and procedures designed to protect personal information, we cannot promise, and you should not expect, that your personal information will remain secure in all circumstances.

7. Questions or comments and enforcement

If you have any questions about this Privacy Policy, please contact us at Publisher@FilterPressBooks.com or call tollfree at 888-570-2663.

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Shipping Policy for On-line Orders:

Under normal circumstances items ordered at FilterPressBooks.com are shipped on  the following business day. We provide customers with order status, shipping date, and shipping mechanism (USPS, Fedex, or UPS) via the email address provided with the order.

Shipping is free on orders of five or more items for destinations within the United States.
 
Canadian orders are shipped via USPS International Priority mail.

For shipping to international destinations other than Canada, please submit an inquiry via the "Contact Us' section of the FilterPressBooks.com website. 

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Return Policy for Online Orders:

You may return unopened packages from FilterPressBooks.com within 30 days of delivery for a full refund. We will refund the return shipping costs to you if the reason for return is due to our error. 

We will credit you with a full refund of the purchase price for an item that is damaged when you receive it. We may ask that you return the item so that we can inspect and verify the damage. Items should be returned in their original packaging if possible. 

Calculating Your Refund:

Partial refunds:
An opened item that is returned in good condition within 30 days of delivery will be credited 85% of the item's price.
 
A returned item that has obvious signs of use or is otherwise not in its original condition for reasons not due to our error will may be credited no more than 50% of the item's price: 

Receiving Your Refund:
We will refund a the amount for returned items to the credit card used in your purchase. 

This policy applies only to retail sales. For resellers, the return policy as well as the other terms and conditions are defined when the business relationship is established.  

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PO Box 95, Palmer Lake, CO 80133 • 888-570-2663 • Info@FilterPressBooks.com

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